Booking reminders
Customers who asked for a quote but haven't booked a time get a friendly reminder after a day, three days and a week.
Services ยท Follow-up automation
Win more of the enquiries you already get
Your website brings in enquiries. Follow-up automation makes sure fewer of them go cold: reminders for customers who haven't booked, follow-up on open quotes and review requests when the job is done.
What's included
The follow-up you never have time for
Each piece runs on its own, so nothing depends on you remembering to call back at the end of a long day.
Online booking
A booking link in every reply, so customers can pick a time for a call or site visit without phoning back and forth.
Quote follow-up
Mark a quote as sent, and the follow-up runs on a set schedule until the customer says yes, no or not yet.
Review requests
Happy customers get a short request for a Google review when the job is done, so your reviews keep growing.
Clear alerts
You hear about every reply, booking and accepted quote the moment it happens, with the details to act on it.
Written in your voice
We write every message with you and you approve each one, so nothing sounds like a robot.
What you see
Every enquiry handled, even while you're on a job
While you're up a ladder or under a sink, new enquiries get an instant reply and you get a clear alert with their details. Nothing slips through while you work.
- An instant reply to every quote request, day or night
- An alert with the customer's details, ready to call back
- Optional: open quotes followed up until they're answered
- New quote requestElectrical: new lights for the patio
- Instant reply sentAnswered in 0:44, at 9:12 PM
- Quote follow-up sentDay 3 reminder on a solar quote
- Quote acceptedRoof repair, booked for Thursday
Example alerts. Jobs and times are illustrative.
How it works
Set up once, running every day
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01
Map your process
We look at how enquiries reach you today, who handles them and where they go quiet.
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02
Write the messages
We draft every reminder and follow-up with you, in your voice, and you approve them.
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03
Connect and test
We connect your website, email and calendar, then test every step as if we were a customer.
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04
Go live and tune
Once it's running, we watch the numbers and adjust the timing and wording to win more jobs.
Questions
Before you ask
Do I need a new website first?
It works best on a website we've built, because the quote form and instant reply are already in place. If you have a site you're happy with, we'll look at whether it can connect.
How are the messages sent?
By email to start with. WhatsApp or text messages can be added where they suit your customers; they carry a small cost per message, which we'll explain upfront.
Is it allowed to follow up like this?
Yes, because every message goes to someone who contacted you first about a job. Each one makes it easy to opt out, and anyone who does is never contacted again.
Do I have to learn new software?
No. We set it all up and connect it to the email and calendar you already use. You just get clear alerts.
Start with the website
Most clients add follow-up a month or two after launch, once enquiries are coming in. Your free audit is the first step.
Get a free website audit
Or email arno@frontfootdigital.co.za